Managed Services
Our Data Centre Solutions service, is designed to optimise performance, scalability, and reliability for all businesses sizes.
Robust and reliable IT infrastructure
In today’s fast-paced digital world, your business’s success depends on robust and reliable IT infrastructure. At DACC, we understand the unique challenges you face and offer tailored business-as-usual (BAU) changes, also called ‘churn’ or ‘moves, adds and changes’ (MAC).
DACC’s highly experienced specialists can work closely with you to manage these changes, embedding a team on site to respond to your changing needs and pro-actively plan for future changes in business operations, service delivery and technology.
With a focus on communication, process improvement and cost efficiency, we understand how to integrate seamlessly with your existing operations and processes, while accommodating the needs of your existing facilities team and business units.
Importance of MAC in telecommunications:
- Ensures that telecom systems can grow and adapt alongside the business.
- Allows for quick and efficient adjustments to meet changing business needs.
- Streamlines the process of updating and maintaining telecom infrastructure.
- Minimizes downtime and disruptions during changes. Helps in managing and controlling costs by optimizing existing resources.
- Avoids unnecessary expenses by making precise changes instead of complete overhauls.
- Ensures that employees have access to the necessary tools and services.
- Improves communication and collaboration through timely updates and enhancements.
Adds, Moves & Changes
- Adding new telephone lines or extensions to the existing network for new employees or departments.
- Implementing new services such as VoIP (Voice over Internet Protocol), video conferencing, or unified communications.
- Adding new routers, switches, and other network infrastructure to accommodate growth.
- Relocating Services or Equipment:
- Moving telecom services and equipment to a new office location, including setting up new phone lines and network connections.
- Reconfiguring existing telecom systems within the same location due to departmental changes or employee moves.
- Physically moving servers, switches, routers, and other network equipment to a new position within the same facility or to a different location.
- Upgrading software and hardware to improve performance, security, and functionality.
- Modifying or discontinuing specific features based on current requirements or technological advancements.
- DACC can safely and responsibly retire IT equipment through our ITAD services, ensuring data security, environmental compliance, and erasing secure data through responsible recycling practices.
- Our workplace relocation services assist with the planning, logistics, and execution of the move, including the packing and transportation of equipment and furniture, as well as installation and setup of IT and telecommunication systems.
Our offering
1. DACC will define the Service and provide an analysis of what will be transferred and create a transformation plan.
2. DACC will create a Service Menu in the form of a detailed list of services including deliverables, criticality, response time and cost.
3. The On-Site team will be resourced from existing and new staff and supplemented with skilled experienced labour if necessary.
4. DACC will provide a dedicated Service Manager to oversee the day to day delivery of the service.
5. DACC will train our staff and will work with our clients to ensure correct certification is obtained.
6. Service documentation and reporting will incorporate review meetings and DACC’s own tools and applications.
7. DACC will underpin our service using our wealth of experience gained over many years
